Yes. Every order is processed with care to ensure quality and consistency.
Our standard processing time is 3 to 10 business days. If there are ever any delays beyond that, we will reach out and keep you fully updated.
If you need your order sooner, you can:
• Email us at support@phamilyhair.com
• Or use the chat at the bottom of your screen
We can prioritize your order and in most cases have it processed within 2 business days.
You’ll also have the option at checkout to select priority fulfillment, which moves your order to the front of the line for faster processing.
We now offer Priority Fulfillment for both one time orders and subscription orders.
Standard orders are fulfilled in the order received, but customers who need faster processing can add Priority Fulfillment to move their order ahead in our fulfillment queue.
For subscriptions, Priority Fulfillment can be added for only $5 so future subscription orders receive faster handling automatically. If you want your hair care routine to stay on schedule without long waits, this is the best option.