Creamier Texture, Faster Shipping — Same Formula You Love

First, thank you. We know some of you have been waiting on your PHamily Hair Care orders, and we're truly grateful for your patience and continued support. As a Black-owned natural hair care brand dedicated to serving our community, your loyalty means everything to us. The journey to providing exceptional hair care solutions for textured hair requires continuous improvement, and your understanding during this transition phase has been nothing short of remarkable.

Behind the scenes, we've been upgrading our production process. Due to high customer demand, we will now continue to offer our Original Formula alongside our New & Improved Formula! ALSO - the formula you know and love has not changed — but the way we make it is now refined to deliver an even better experience. That transition took longer than expected, but it was an important step to ensure every jar meets our highest standards.

This recalibration of our manufacturing protocols was necessitated by our unwavering dedication to delivering the absolute best products possible. The intricacies involved in producing natural hair care products that effectively address dryness, thinning, and breakage require meticulous attention to detail. While the temporary delays were undoubtedly frustrating, this enhanced production methodology ultimately translates to superior product consistency for your textured tresses.

Our PHamily Hair Care products remain the exact same trusted formulas — we haven't changed the ingredients or what makes them work. What's new is the process: now your jars are creamier, thicker, and smoother to apply. This means easier use, richer hydration, longer-lasting results, and more protection for your hair — without changing what's inside. You will notice the difference in the first use!

The enhanced emulsification process we've recently implemented allows for better integration of our nourishing butters, oils, herbs, and botanical extracts. This technical advancement creates a more luxurious texture of active ingredients throughout the product.

For those with particularly parched strands, this improved texture means superior penetration of moisturizing agents into the hair shaft, addressing hydration concerns at a deeper level while maintaining the natural equilibrium of your scalp ecosystem.

If you've been struggling with finding effective products for your natural hair journey, our core formulas offer the perfect solution. These formulations work as stand-alone products or synergistically to address the most common concerns for textured hair – from moisture retention to breakage prevention and growth stimulation - plus we have more than 50 styling and growth tutorials to show you how to use them to achieve your desired results.

Each formula replaces multiple items in your current routine, effectively streamlining your regimen while maximizing results. The newly improved creamier texture makes application even more effortless, allowing the nourishing ingredients to penetrate more effectively into each strand.

This simplified approach to hair care doesn't just save you time and money – it delivers consistent, predictable results that build upon each other. As you incorporate these staples into your routine, you'll notice progressive improvement in your hair's health, texture, and manageability without the confusion of determining which products work well together.

We're actively catching up on all backorders, and new orders are shipping on normal timelines. If you have an urgent need, email our support team and we'll prioritize your order to make sure it gets to you as quickly as possible.

Our logistics infrastructure has undergone comprehensive enhancements to expedite fulfillment processes. The implementation of these optimized shipping protocols means your beloved hair care essentials will reach your doorstep with unprecedented efficiency.

As we continue to evolve, we're not just improving our products – we're enhancing the entire PHamily experience. Our commitment to supporting your natural hair journey extends far beyond providing exceptional formulations. We're building a comprehensive ecosystem of resources, education, and community connections to ensure your success at every stage.

These initiatives represent our holistic approach to natural hair care, acknowledging that product excellence must be complemented by education, community, and ongoing support to achieve optimal results for your tresses.

If you've experienced delays, please know we're committed to making it right. Our team is here to help — email support@phamilyhair.com for personalized assistance. And if you haven't tried our updated process yet, now is the perfect time to experience your same PHamily formulas in their new, creamier, thicker form. This is a new chapter for PHamily Hair Care — and we'd love for you to be part of it.

This evolution represents our unwavering dedication to serving the black hair community with integrity and excellence. The refinements we've implemented are just the beginning of our commitment to continual improvement. As we forge ahead, we remain deeply appreciative of your role in this journey—your feedback propels us forward, your patience emboldens us, and your stunning results inspire us daily.

Together, we're redefining standards for natural hair care through innovation, authenticity, and genuine connection. Welcome to the next phase of our collective hair wellness expedition—where the formulas you trust meet enhanced textures and expedited delivery, all within the supportive embrace of the PHamily community you love.