1. Product Information

Q: What are the ingredients in your PHamily Hair Care all-in-one hair care product?

A: We pride ourselves on transparency: Water, Carbomer, Shea Butter, Coconut Oil, Propylene Glycol, Soy Protein, Wheat Protein, Glycerin, Mango Seed, Aloe, Avocado Oil, Kernel Oil, Neem Seed, Hibiscus Flower, Carrot Oil , Vitamin E, Benzoic Acid, Olive Oil, Fragrance & Color.

Q: How often should I use the Phamily Hair Care product?

A: For best results, we recommend using our all-in-one product 2-3 times a week, depending on your hair type and needs.

2. Ordering & Shipping

Q: How can I place an order?

A: Orders can be placed directly through our website: www.phamilyhair.com. Just select your products, add them to your cart, and follow the checkout process.

Q: What shipping options are available?

A: We offer standard and expedited shipping options for PHamily Hair Care. The Beauty Supply Store products (accompanying products and accessories) ship within 2 business days and come with FREE shipping. Shipping times and costs will be calculated at checkout based on your location.

3. Returns & Exchanges

Q: What is your return policy?

A: PHamily Hair Care: We do not offer refunds due to personal dissatisfaction. Instead, we provide content in the form of demonstrations, FB LIVE Q&A's, and hair tutorials on a variety of hair types, so that you are able to make an educated purchase. If you are unable to achieve your desired results, please contact us by email at support@phamilyhair.com and we will happily assist you.

Beauty Supply Store: We accept returns within 30 days of purchase if the product is in its original condition. Please contact our customer service for a return authorization.

Q: Can I exchange a product if I’m not satisfied?

A: Yes, but only for Beauty Supply Store products (not PHamily Hair Care). If you're not satisfied with your purchase, you can exchange it for another product of equal or lesser value within 30 days.

4. Bundle Deals

Q: What types of bundle deals do you offer?

A: We offer various bundle deals like the Glam Bundle for styling and the Hair Repair Bundle for damaged hair. Details and pricing are available on our website.

5. Usage Tips

Q: Can I use your product on colored hair?

A: Absolutely! Our product is safe for colored hair and will help maintain its vibrancy while providing necessary care.

6. Safety & Allergies

Q: Is your product suitable for sensitive scalps?

A: Yes, our products are formulated to be gentle and are suitable for people with sensitive scalps. However, we always recommend doing a patch test first.

7. Subscription Service

Q: How can I subscribe to regular deliveries?

A: You can subscribe by selecting the subscription option when you add a product to your cart. You can choose the delivery frequency and save on each order.

8. Promotions & Discounts

Q: How can I find out about current promotions?

A: Sign up for our email newsletter or follow us on social media to stay updated on all our promotions and special offers.

9. Account Management

Q: How do I create an account on your website?

A: You can create an account by clicking the 'Account' button on our homepage and filling in the necessary information.

10. Contact Information

Q: How can I contact you for more assistance?

A: You can reach us via email at support@phamilyhair.com.