We do not offer refunds due to personal dissatisfaction. Instead, we provide content in the form of demonstrations, FB LIVE Q&A's, and hair tutorials on a variety of hair types, so that you are able to make an educated purchase. If you are unable to achieve your desired results, please contact us at firstname.lastname@example.org and we will happily assist you.
If your parcel arrived damaged, please email support@photogenichaircare with photos of your shipping box and damaged product and we will file an insurance claim with the USPS on your behalf, and we will send you a replacement immediately. We do this as a professional courtesy.
Our parcels are mailed through USPS Priority Mail and are tracked and insured for your protection. If your parcel shows as “delivered” in the USPS system but delivery has not actually occurred, you shall file an insurance claim with the USPS directly for the missing parcel at: https://www.usps.com/help/claims.htm.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 11271 Ventura Blvd, #429, Studio City, CA, 91604, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 11271 Ventura Blvd, #429, Studio City, CA, 91604, United States. Customers must use a trackable shipping service and provide the shipping tracking number. We don't guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.